Returns Policy

1. At Groundstores, we want you to be happy with your order. If for any reason you are unhappy with the items you have purchased, please contact us by email and we will advise the address to return the item to. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Goods should be returned at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. Goods should be returned un-opened, un-damaged and in their original condition and packaging within 14 days and we’ll either replace them or issue a full refund less the original delivery charge. If the items are damaged, we are more than happy to resolve the issue, however, we do require images of the damage to properly assess the condition and resolve the issue accordingly.

2. Our policy is to check returned goods are in re-saleable condition when returned, before a refund can be issued (unless the goods were being returned as damaged). Returned goods that have been used, opened or damaged by yourself will not be refunded. If goods are received damaged, you must inform the delivery driver immediately and ensure that this is added your signed proof of delivery – Do not accept the goods and the courier will return to us and we will send out new stock. If you notice damage to goods delivered that you didn’t inform the driver, please notify us with 24hours of receipt by email or phone 01582 395962 and we will investigate with the courier. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation​.