📜 GroundStores.co.uk – Terms and Conditions of Sale 

Effective Date: 12.09.2025 

 

  1. Definitions
  • Company: GroundStores.co.uk (a trading name of Mesh4 Ltd, Company No. 03446917) 
  • Buyer: Any individual or organisation purchasing Goods from the Company 
  • Consumer: A Buyer acting wholly or mainly for personal use and not for business purposes 
  • Goods: The products listed for sale on GroundStores.co.uk 
  • Contract: A legally binding agreement for the sale of Goods between the Buyer and the Company 

 

  1. Scope

These Terms apply to all online orders placed through GroundStores.co.uk for delivery within the United Kingdom. 
By placing an order, you agree to be bound by these Terms. 

 

  1. Pre-Contract Information

We provide the following information before checkout, as required by UK consumer law: 

  • Our full business details 
  • A clear description and price of the Goods 
  • Applicable VAT and delivery charges 
  • Payment methods 
  • Estimated delivery timescales 
  • Cancellation rights (for Consumers) 
  • Returns process and costs 

 

  1. Orders & Contract Formation
  • Placing an order constitutes an offer to buy Goods. 
  • You will receive an order acknowledgment by email. 
  • A binding contract is formed only when you receive our dispatch confirmation. 
  • We reserve the right to reject or cancel orders prior to dispatch. 

 

  1. Prices & Payment
  • Prices are shown in GBP (£) and include VAT, unless otherwise stated. 
  • Full payment is due at the time of order using the payment methods shown at checkout. 
  • We reserve the right to correct errors and adjust prices for VAT changes. 

 

  1. Delivery
  • We only deliver within the United Kingdom. 
  • Delivery charges and estimated delivery times are shown at checkout. 
  • Risk passes to the Buyer upon delivery. 
  • Ownership passes upon full payment. 

 

📦 6.1 Standard vs Non-Standard Delivery 

For the purposes of delivery, cancellation, and refund calculations, deliveries are categorised as follows: 

✅ Standard Delivery 

Applies to single item parcels that meet all of the following: 

  • Height: 1 metre or less 
  • Diameter/Width: 30 cm or less 
  • Weight: 20 kg or less 
  • Delivery charge: £9.95 + VAT (£11.94) or less 

Standard deliveries are typically handled via national parcel couriers. 

🚚 Non-Standard Delivery 

Applies where any of the following conditions are met: 

  • Item exceeds 1 metre in height 
  • Item exceeds 30 cm in diameter or weighs over 20 kg 
  • Multiple items that require multi-parcel or palletised shipping 
  • Delivery charge exceeds £9.95 + VAT (£11.94) 
  • Orders requiring special handling (e.g. named-day delivery) 

⚠️ All deliveries with charges exceeding £9.95 + VAT are classed as non-standard, regardless of whether shipped by courier or pallet network. 

 

🚪 6.2 Missed Deliveries, Refusals & Return to Sender 

If delivery cannot be completed due to any of the following: 

  • The recipient is not at the delivery address 
  • The delivery is refused 
  • The location is inaccessible 
  • The customer requests delivery to a safe place that is not suitable or permitted by the courier 
  • The courier or pallet company is unable to leave the Goods 

Then: 

  • The shipment will be returned to sender 
  • The return shipping cost will be deducted from the refund 
  • Original delivery charges will not be refunded if the delivery was attempted as agreed 

 

🛑 6.3 Safe Place Deliveries – Disclaimer 

If you request that Goods be left in a “safe place”, you accept full responsibility for the delivery once confirmed by the courier. 

We will not be held liable for: 

  • Loss, theft, or damage to Goods left at your request 
  • Deliveries confirmed as “left in a safe place” by the courier or pallet network 

You are advised to select a secure and accessible location. 

 

  1. Consumer Right to Cancel (Cooling-Off Period)

If you are a Consumer, you have the legal right to cancel your order within 14 calendar days of receiving the Goods. 

To cancel: 

  • You must notify us in writing (email or post) within 14 days 
  • You must return the Goods within 14 days of cancellation notice 
  • Goods must be unused, in original packaging, and in a resaleable condition 

 

💳 Refund Entitlement – Delivery & Returns 

Scenario 

Delivery Charge Refunded? 

Return Cost Deducted? 

Cancelled before dispatch 

✅ Yes – Full refund 

❌ No 

Cancelled after dispatch (Standard) 

✅ Yes – Up to £11.94 

✅ Yes – You pay return costs 

Cancelled after dispatch (Non-Standard) 

❌ No – Delivery charge is non-refundable 

✅ Yes – You pay return costs 

Delivery refused / not accepted / not at home 

❌ No – Delivery charge is non-refundable 

✅ Yes – Return cost deducted from refund 

Refunds will be issued within 14 days of receiving the returned Goods (or proof of return postage). 
We may reduce or refuse refunds if returned items are damaged, used, or not in resaleable condition. 

 

  1. Returns – Non-Faulty Goods

If you wish to return items that are not faulty: 

  • You must contact us first via email at support@groundstores.co.uk to obtain return instructions and the correct return address 
  • You are responsible for the cost of return shipping 
  • Returned Goods must be unused, in original packaging, and resaleable 
  • We recommend using a tracked and insured service 

Returns that arrive damaged, incomplete, or not in resaleable condition may result in a reduced refund. 

 

  1. Faulty or Damaged Goods

If you receive Goods that are damaged or faulty: 

  • Notify us within 30 days of delivery 
  • You are entitled to a full refund or replacement 
  • We will cover the return or collection costs 

After 30 days and up to 6 months, we may offer a repair, replacement, or partial refund depending on the fault. 

 

  1. Business Customers

For orders placed by business customers: 

  • The 14-day cancellation period does not apply 
  • Returns are accepted only at our discretion 
  • A restocking fee of up to 20% may apply 
  • Delivery and return costs are the buyer’s responsibility unless otherwise agreed 

 

  1. Limitation of Liability

We are not liable for: 

  • Indirect or consequential losses 
  • Loss of profit or business 
  • Delay or failure due to factors beyond our control 

Nothing in these Terms limits liability for death or injury caused by negligence or any liability that cannot be legally excluded. 

 

  1. Governing Law

These Terms are governed by English law. 
Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. 

 

  1. Contact Information

GroundStores.co.uk 
Unit 7 Trinity Centre 
Wellingborough, NN8 6ZB 
Email: sales@groundstores.co.uk 
Phone: 01582 395961 

 

  1. Model Cancellation Form (Consumers Only)

To: GroundStores.co.uk 
Email: sales@groundstores.co.uk 

I hereby give notice that I cancel my contract of sale for the following item(s): 

Order Number: __________________________ 
Ordered on: __________________________ 
Received on: __________________________ 
Name: __________________________ 
Address: __________________________ 
Email: __________________________ 
Signature (if posted): __________________________ 
Date: __________________________